Ordering
and Shipping Information
| ORDERING: Orders
may be placed by any of the following methods |
| |
Online: |
24 hours a day, 7 days
a week at http://www.bb-europe.com |
| |
Phone: |
Our Customer Service Representatives
will take your order from 8:30 AM until 5:00 PM GMT, Monday
through Friday at +353 91 792444. |
| |
FAX: |
FAX your order...24 hours a day: +353 91
792445. |
| |
Mail: |
Send Purchase Orders to B&B Electronics
Ltd, Westlink Commercial Park, Oranmore, Co. Galway, Ireland.
Please call or FAX Customer Service Department to request a quote
on total charges. Send invoice payments to B&B Electronics
Ltd, Westlink Commercial Park, Oranmore, Co. Galway, Ireland |
| |
E-mail: |
Customer Service Department- orders@bb-europe.com - Fax:+353 91
792445
Techical Support - support@bb-europe.com - Fax:+353 91
792445
Catalog Request - catrqst@bb-europe.com - Fax:+353 91
792445 |
TERMS: We accept Visa, Mastercard, American Express, COD (USA only) , or you may establish an open account. Our terms are Net 30 days upon credit approval, however all orders outside the USA or Canada must be prepaid. A Purchase Order number and confirming copy are required on all Net 30 Orders, and we reserve the right to require documentation on all orders. You may also arrange to wire your prepayment. Please contact us for details.
PRICES: All prices shown are in U.S. dollars, and orders will be invoiced at the price prevailing on date of shipment. We are unable to guarantee price for the life of the catalog. All orders shipping within Illinois require a written confirmation stating tax status, an exemption number (if applicable) and reason for exemption along with an authorized signature before shipment.
SHIPPING: Most products are stock items and will be shipped within 24
hours (FOB Shipping Point). Prepaid orders placed by mail, large quantities, or
custom orders may take longer. Domestic orders are shipped
the best/most economical way. Express delivery is available by UPS or Federal Express. Shipments via other carriers will be sent freight collect with valid account number. COD orders will be sent via the best way with
the appropriate COD charges added. International orders will be
shipped UPS where available unless you provide an account with another carrier. Some orders may be shipped via Parcel Post. Duties, taxes and brokerage
fees are the recipient's responsibility.
DEALERS: We do not offer any dealer
or distributor discounts.
WARRANTY: All B&B Electronics
products have a five year warranty (Automotive products, one year warranty). Products that are damaged
or modified are not covered. Resell products are subject to
their manufacturer's warranties.
RETURNS: If, for any reason, you wish to return one of our hardware
products, you must Request a Return Material Authorization (RMA) number and routing instructions. Items must be returned to us via UPS or insured mail, undamaged, with the receipt, within 30 days of purchase, for a full refund (less shipping charges). Software is not returnable
if opened. Special orders, large quantities or custom items may not be returnable
or may be subject to a restocking charge. Packages returned without an RMA number may be refused. All products returned to B&B Electronics
after 30 days may be charged a 20% restocking fee. Duties, taxes and brokerage fees are the
customer's responsibility.
REPAIR SERVICE: We offer a repair
service for our products. Please call, FAX, or e-mail to request
a Return Material Authorization (RMA) number and routing instructions. Shipping charges and any duties, taxes or brokerage fees are the
customer's responsibility.
RETURN AND REPAIR CONTACT INFORMATION
European
Open Account Application and Agreement (.pdf)
This form must be completed in full and
signed by a principal owner, partner, or officer of the corporation
or company. Your complete answers to all questions will enable
us to expedite the processing of your order.
Print the form and fill it out completely.
Mail to:
B&B Electronics Ltd.
Westlink Commercial Park
Oranmore, Co. Galway, Ireland
or Fax to:
+353 91 792445
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